Service contracts have evolved over the years and are currently a common phenomenon in the information technology sector. Over the years, these agreements have been seen as a means of regulating the relationship between service providers and customers, particularly with the emergence and economy of outsourcing. In areas where service availability is essential, most providers have regular reports on different portals. From there, you can see how things are moving forward and whether the company has maintained the promised service levels or where there has been interference. The contractor and the client acknowledge that confidential information may be disclosed between the parties during the course of a project. This information, with the exception of delivery items and other information that can reasonably be expected to be made available to the other party in accordance with the information envisaged, is considered confidential information (“confidential information”). Neither party has the right to disclose, in whole or in part, the other party`s confidential information to third parties, and no interested party will use the other party`s confidential information on its own or third party or use that confidential information in any way, except for the purposes of the execution of this agreement, without the prior written consent of the revealing party. Each party undertakes to take all appropriate measures to protect the other`s confidential information from unauthorized use and/or disclosure. The parties undertake not to copy or modify confidential information in any way without the prior written consent of the other party. Neither party is liable to the other party for the disclosure of confidential information when, as clear and compelling evidence shows, confidential information is generally known to the public at the time of disclosure by the public party; or (b) is known to the public by innocent fault on the part of the receiving party; or (c) was legally in the possession of the receiving party prior to the signing of this agreement; or (d) is subject to current U.S. law or a valid court order requiring disclosure of such confidential information.
In most cases, contractors offer service credits to remedy any breaches. In this case, the service provider will effectively provide services to the customer, based on the calculations arising from the service contract.